Terms and Conditions

**Expect our email reply confirming; availability, eligibility for trial or Final Sale only, shipping estimates, payment info within 24/48 hrs or sooner ** 

Check your email inbox:  Quote details and  # & our automated email reply are sent immediately.   *not there? Check your Spam *not there either? Call us

*Reply within 2 Days of receiving quote email to guarantee items remain available for you. ** Payment arrangements are required within 2 Business Days to guarantee availability **  No longer interested? Thank you for letting us know as soon as possible in fairness to consignors and customers 

How items are stamped vs measurements & fit can be 3 different things based on brand, model, age, condition, care/treatment and manufacture.  Saddle variabilities include:  tree & headplate shapes/lengths, panel materials & conditions, adjustments, etc.  Need more details or info?? We are happy to answer any questions via email or phone

**REVIEW terms, shipping estimates &  payment methods **
Items are sold as-is with no guarantee or warranty on behalf of consignors. Information provided: measurements, sizes, defects & conditions do not guarantee condition, size or fit.

7 Day Trial - for suitability & fit *Return WITHIN 7 Days *No $ Difference

GENERAL Trial:  NOT for actual Use 

SADDLE Trial:  LIGHT RIDING ONLY *Saddle Trial Agreement detailing terms & care required

SHIPPING:

* Customer’s responsibility for risk & liability, shipping costs inc recommended tracking/insurance  *NOT mandatory. 
* Untracked shipments are at Customer’s full risk & liability, no refund for lost or damaged shipments/items
* Estimates: manually calculated *efficiently packaged *unusual size, large & heavy items = higher estimates* 
* 100% Consigned Inventory = shipping costs not covered/built into prices as per new products = No Flat Rate Shipping  
* Provide postal code for estimate *Canada Post primary shipper *FedEx, Purolator, UPS & Other available upon request

Returning Trial Items by Mail? Tracking # must be received by CLOSE of due date.

In Shop Pickup?  WITHIN 30 days *After 30 days? COD by Canada Post. No address on file? items donated.

HOW to Pay $$

Anytime during OPEN Hours:  *Mon-Fri  10-6   *Sat  10-5    *Sun 11-4   *Closed Stat Holidays

  1. IN Shop: come on in!
  2. Absentee/Not in Person? Provide Credit Card Payment Info & Shipping Address (if required)  We do not request or recommend providing credit card information over voicemail or email  Call 403-719-2154  *to provide credit card info, address & review trial terms (if requested)   Reach our voicemail? leave phone # & best time for us to call you back 
  1. Etransfer - contact for additional information
  2. Paypal: request an invoice 

Thank you for supporting The Tack Collector  & our Consignors